Excentium, Inc. is a Service Disabled veteran-owned small business that provides Cyber Security Engineering, Information Assurance (IA), Program Management, and other Information Technology (IT) services to Government and commercial organizations.

We have opportunities for a Help Desk Specialist to support one of our Federal customers in Quantico Va.

MINIMUM CLEARANCE LEVEL:  DOD Secret

CITIZENSHIP: US Citizenship

LOCATION: Quantico Va.

Position Description:

The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk. The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components. The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user.

Responsibilities:

Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents

Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude

Ensures the end-to-end customer experience and provides a single point-of-contact for the customer

Resolves general hardware and software problems with customers having little or no background in computers

Conducts component level diagnostics

Maintains documentation for procedures and processes, as well as, maintenance logs and equipment databases

Skills:

Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)

Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)

Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)

Scripting, MAC experience, and server experience are preferred

​ Qualifications:

• Two (2) years of Help Desk experience
• AA or equivalent +2 yr related experience
• DoD Secret Clearance
• Security+ Certification
• Experience supporting Military Health systems a plus
• Must have excellent customer service and communication skills.

Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.

Interested candidates should apply at the following web site: http://www.applicantstack.com/client/Excentium/x/openings for immediate consideration.

Excentium, Inc. is an equal opportunity employer.